At Cornerstone Dental, as an Okotoks Family Dental Clinic, we believe that clarity and good communication is the key to a good and respectful relationship. To ensure your next dental appointment is as pleasant and predictable as possible, we would like to give you an overview of our office policies. Please feel free to call us at (403) 995-1800 with any questions you may have.
Please understand that it is your responsibility to keep track of your upcoming dental appointment. As a courtesy, we send out hygiene emails to you 2-3 weeks before a requested appointment and make confirmation calls or emails two days before hygiene appointments. As well, we send a courtesy text reminder or phone call the day before for all appointments. Although we will make every effort to contact you before any appointment, it is ultimately your responsibility to ensure that you will be at your appointment unless other arrangements have been made in advance with our office.
Due to continuous high demand in prime appointment times, we require a minimum of two business days’ notice per appointment should you need to reschedule or cancel your appointment. Because we value your time, we do not double book our clients. As such, your appointment is valuable time that the doctor has reserved specifically for you. In any case, where insufficient notice is given, a missed appointment fee may be charged to you, or we may require you to prepay to reserve your next appointment.
At Cornerstone Dental, our goal is for you to have a pleasant experience in our office. We strive to serve you to the best of our ability in helping you attain a high level of dental and overall well-being.
If you have any questions about any of these policies, please do not hesitate to call us at (403) 995-1800, or email us at firstname.lastname@example.org.